1. Braces & Supports

30-Day Refund Policy

You may return your product within 30 days of delivery for a refund or exchange.

To be eligible:

• Products may be worn or tested to assess fit and performance
• We allow exchanges for a different size even if the product has been used, to ensure you achieve the perfect fit
• Returns are accepted even if the product did not meet your expectations
• Products must not show signs of intentional damage or misuse

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
• Refunds are issued once the item has been received and inspected
• Refunds are processed within 3 to 7 business days (up to 15 business days depending on the provider)
• Shipping fees are not refundable

Faulty Items (Within 180 Days)

• Contact us with clear photos of the issue
• We will arrange a free replacement at no cost to you
• Priority handling for all faulty claims

2. Recovery Range: Electronic Products

30-Day Refund Policy

You may return your electronic device within 30 days of delivery for a refund or exchange.

To be eligible:

• Products may be used to assess performance
• Returns are accepted even if the product did not meet your expectations
• Products must not show signs of intentional damage or misuse

Please note:

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
• Refunds are issued once the item has been received and inspected
• Refunds are processed within 3 to 7 business days (up to 15 business days depending on the provider)
• Shipping fees are not refundable

1-Year Warranty (From Date of Delivery)

All electronic devices include a 12-month warranty.

This covers:

• Manufacturing defects
• Hardware malfunctions
• Functional failure under normal use

To qualify:

• The issue must be reported within 365 days of delivery
• Clear photo or video evidence may be required
• The original unit must be returned

Please note:

• Refunds are not issued beyond the initial 30-day period
• The warranty does not cover accidental damage or misuse

3. Bundle Purchases

Items purchased as part of a bundle promotion are treated as a single offer. If part of a bundle is returned, the bundle discount will no longer apply and the refund will be recalculated based on the standard price of the item(s) kept. As a result, the refunded amount may be lower than the original bundled value.